From Innovation to Impact: Honoring Leaders in E-Prescription Accuracy

It really goes without saying that there’s little room for error in healthcare technology. Surescripts and our Network Alliance participants recognize this and are consistently raising the bar for excellence in their technology performance, safety and innovation.

Each year we honor the organizations that are consistently going above and beyond with the prestigious Surescripts White Coat Award, and we are excited to announce the 2025 winners at the Network Alliance Forum this coming September.

This award recognizes the outstanding efforts of our customers in improving e-prescription accuracy, ultimately enhancing patient safety, accelerating time to therapy, and improving overall patient care.

Why E-Prescription Accuracy Matters

Clear and accurate e-prescriptions play a crucial role in the prescribing process for physicians and pharmacists, especially at a scale of over 2.6 billion e-prescriptions processed in 2024.

For more than two decades, Surescripts has worked to refine the e-prescribing process to eliminate confusion, reduce time-consuming phone calls and faxes, and ensure patients receive the medications they need without delay.

And we continue to innovate, advancing our Sig IQ technology, for example, that translates free-text patient directions into a quality-controlled, clinically validated format to protect prescriber intent and patient safety.

These innovations are impactful because our Network Alliance participants are committed to adopting best practices and technology enhancements to further simplify the prescription process, helping patients get the best possible care while supporting prescribers and pharmacists by alleviating burnout from rework and other time-consuming administrative tasks.

Celebrating Excellence

The Surescripts White Coat Award honors those who are moving prescription accuracy and performance forward. Whether it's building more advanced e-prescribing software, resolving performance issues, or enhancing workflows among pharmacists.

The White Coat Award celebrates organizations that are achieving measurable results through innovation. Being recognized with this award instills pride in winning organizations, and inspires trust in technology’s ability to provide quality, safe care for clinicians and their patients.

The Surescripts White Coat Award recognizes excellence in three categories:

• Highest Performance: Awarded to the best overall performance score across e-prescriptions.
• RxChange Champion: Awarded to those successfully advancing the RxChange transaction, allowing pharmacies to communicate with prescribers to resolve prescription concerns within their electronic workflow.
• Innovation: Awarded to those driving performance optimization across the healthcare continuum, ensuring prescribers and pharmacists can provide quality care to patients in a timely manner.

Recognizing The 2024 White Coat Award Winners

White Coat Award winners demonstrate their commitment to improving patient safety and healthcare delivery. Here are the winners of the 2024 Surescripts White Coat Awards and their remarkable achievements:

Highest Performance:

athenahealth: Consistently a top performer, athenahealth has been an exceptional partner in collaborating around data quality across the network.

DAW Systems: A winner for 11 consecutive years, DAW Systems has supported significant innovations, including Structured & Codified Sig and E-Prescribing for Veterinary Medications.

Hamilton Healthcare System: This small but mighty health system in Georgia and Tennessee is expanding rapidly and achieving outstanding results in patient safety.

Walmart: With over 5,000 pharmacy locations, Walmart has won four White Coat Awards since opening its first pharmacy in 1978.

SRS Pharmacy Systems: Serving nearly 500 pharmacies, SRS Pharmacy Systems' high performance helps make prescriptions clearer and safer for everyone they serve.

RxChange Champion:

Epic: Leading in all three RxChange measures (enablement, response rate, and response time), Epic was our 2024 RxChange Champion in the EHR category.

Lexington Medical Center: A two-time White Coat Award winner, Lexington Medical Center is one of the highest-rated hospitals in South Carolina.

CVS Pharmacy: One of the first Network Alliance participants to adopt RxChange at scale, CVS Pharmacy continues to promote adoption and quality across the network.

Innovation:

Greenway Health: By reworking how their system handled RxChange messages, Greenway Health reduced errors, turnaround time, and provider burden.

Cleveland Clinic: Cleveland Clinic was the first health system to collaborate with us to automate prior authorization.